Raise a ticket
Tell us what's happening and we'll respond within the service levels below. Existing clients can also raise tickets from the portal.
P1 incidents: respond within one hour, resolve within eight hours. P2: respond within four hours, resolve within two working days. Support hours 08:00–18:00 UK, Mon–Fri; P1 cover 24/7 for managed clients.
| Severity | Meaning |
|---|---|
| P1 | Critical — a live service is down or unusable. |
| P2 | High — major feature impaired, no reasonable workaround. |
| P3 | Normal — a problem with a workaround. |
| P4 | Low — a question or minor issue. |
